Managed IT, run by the engineers who build it.

Monitoring, patching, backup, identity, endpoint and service desk — with senior infrastructure people behind the ticket, and an honest report each month about what happened and what it cost.

The model

Someone accountable for the estate.

Most organisations do not need a bigger IT department. They need the infrastructure looked after properly, by people who have run larger and worse versions of it, and a plain account of what is going on.

Virta takes operational responsibility for the platforms we look after. That means monitoring that leads to action rather than a folder of emails, patching that happens on a schedule, backups that get tested, and a monthly report you can hand to a board or a regulator without editing it first.

We are equally happy working alongside an internal team. Many of our clients keep the people, hand us the platform work, and call it co-managed — the difference is only where responsibility sits for each part of the stack.

At a glance

What managed service covers

Virtualisation platforms, hosts and the workloads on them
Storage, capacity and growth planning
Backup, replication and restore testing
Patching and vulnerability remediation
Monitoring, alerting and event handling
Identity, Microsoft 365 and endpoint management
Network, connectivity and branch sites
Private AI platforms, once they are in production

Response and restoration targets are agreed per client, in writing, against what the business can actually tolerate — not published as a number that suits everyone and commits us to nothing.

How you can engage us

Four shapes, depending on how much you want to keep.

All four are delivered by the same people, which is why handing more of the estate to us does not mean starting again with a different team.

01 Fully managed We hold the operational responsibility for the platforms in scope: monitoring, patching, backup, capacity, incidents and reporting. You keep business ownership and decisions; we keep it running. Ongoing

02 Co-managed Your team runs what it runs best and we take the layer above it — typically the platforms, the recovery plan, or the specialist work nobody internally has time to own. Ongoing

03 Project delivery A fixed scope with a date on it: a migration, a consolidation, a platform build, a recovery plan that has never actually been tested. Fixed scope

04 Enterprise contracting Senior infrastructure engineers placed into your delivery team for a defined term or scope, working to your process and under your governance. Useful when you have the plan, the budget and the deadline, but not the hands. Contract

Onboarding

What we need from you to start.

Less than most providers ask for, and we will not ask for anything we cannot explain. The aim of the first fortnight is to know your estate better than the documentation does.

Access — administrative access to the platforms in scope, and a conversation about how that access is logged and reviewed.
What exists — whatever documentation you have, plus the parts that only live in someone's head. We write those down.
The licence position — what you own, what you rent, and when the renewals fall due.
Names — who decides, who approves change, and who to contact at 2am. This is the step that saves the most time later.
Expectations — what the business can tolerate losing, and for how long.

You get an asset and dependency summary, a prioritised list of what is actually at risk, a monitoring baseline and a named consultant — before the first monthly report.

Service desk

A phone number, and a person who knows your estate.

Support is answered by the consultants who built or inherited the environment. Ticket queues exist, but the person on the other end knows your platforms, and escalates to the engineer who designed them rather than to a tier system.

Hours, escalation paths and coverage windows are agreed per client rather than assumed. Tell us what your business actually operates, and we will price coverage against it.

Licensing

Licensing, specified and assisted as required.

Virta is a services business. Where licensing forms part of a piece of work, we specify what is needed, check it against what you are already entitled to, and assist with the procurement and the renewal conversation.

Because it sits inside the work rather than on a price list, the position is optimised case by case — against what you already own and what you actually run, not against a standard bundle.

We will also tell you plainly when the right answer is a subscription you should cancel or a tier you should drop.

Ask us

What your renewal is really buying

Whether you are licensed for the estate you actually run — in both directions.
What a platform change would save over three years, with support costs included.
Which open-source substitution is safe, and what it shifts onto your team.
Where you are paying for capacity nobody is using.

Send us a renewal

Start with the conversation, not the contract.

Tell us what you run and who looks after it today. If we are not the right answer, we will say so on the call.

Book a technical call Email us